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Customer Service Representative

28800 Ida St Valley Nebraska 68064-8016

Why Valmont

Welcome to Valmont, where a world of opportunity awaits. When you join our team, you become part of a passionate group dedicated to changing lives and conserving resources around the globe. We want problem solvers who roll up their sleeves to foster progress and innovation for all people. At Valmont, we provide infrastructure, irrigation, tubing and coatings to the world. We strengthen cities. We nourish croplands. We design, manufacture and coat. Our products and services make a difference. Join us, and BUILD YOUR WORLD.

Job Summary:

The Customer Service Representative analyzes customer requirements and organizes the Company's efforts to meet them in ways that maximize both customer satisfaction and profit. The basic function includes responsibility for order tracking from point of manufacturing release to delivery, delivery notification and information, and daily communication with external customers, as well as Valmont representatives up and down the organization, including manufacturing, production control, galvanizing, shipping, and traffic.

Essential Functions/Duties:

  • Must be able to analyze customer requirements and communicate them to management
  • Must be able to work with large volumes of data
  • Ability to communicate professionally and tactfully with customers
  • Ability to work in a fast-paced environment and rapidly respond to different situations as required
  • Follow the customer communication timeline
  • Ability to maintain updated customer files, including filing tasks
  • Must be able to use a computer and keyboard
  • Manage multiple priorities and duties throughout each shift

Basic Qualifications (Required):

  • High School diploma and 5+ years of work/educational experience or an Associate's Degree with 2+ years of relevant experience, or a Bachelor's Degree
  • Ability to write reports, business correspondence and procedure manuals
  • Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public
  • Strong knowledge of Microsoft Word, Excel, Outlook, PowerPoint, and Internet Explorer

Additional Qualifications (Required):

  • Excellent customer service skills
  • Detail-oriented organizational skills
  • Ability to maintain customer needs with oversight to customer history
  • Passion and integrity who has the drive to excel and deliver exceptional results

Preferred Qualifications (Optional):

  • Bachelor's Degree in related field
  • Proficient in IFS knowledge / usage
  • Ability to read and understand prints
  • Lean training or knowledge of basic lean concepts used in problem solving
  • Bilingual skills - English and Spanish

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status.

Valmont does not discriminate against any employee or applicant in employment opportunities or practices on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, veteran status, disability or any other characteristic protected by law. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

If you have a disability and require any assistance in filling out the application for employment, call (402) 963-1115 or email EEOCompliance@Valmont.com.



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